Distribution

They were running a distribution operation out of a facility they'd long outgrown. Stock was being stored across racked and floor space with no consistent system, meaning pick times were slow and errors were frequent. During peak periods — promotional campaigns, seasonal spikes — the operation would effectively grind to a halt. Two major retail accounts had already flagged concerns about order accuracy. A third was threatening to walk.

Taylor Freight took on full management of their stock at our Oldham facility. We reconfigured the storage layout around their SKU volume and pick frequency, introduced a same-day despatch cut-off for retail orders, and gave their team a live view of stock levels and outbound orders through our WMS. Within the first four weeks, their entire catalogue was consolidated, mapped, and running through a single managed system for the first time.

Order accuracy improved to 99.6% within the first month. The three retail accounts flagging concerns were retained. During the following peak season — their busiest on record — despatch kept pace without a single staffing increase on the client side. The operations manager later said it was the first peak period in four years that hadn't required a crisis response.